At Soulmate Originals Co., your satisfaction is our priority. We strive to deliver quality products and services. However, due to the nature of our business, we have the following refund and return policy
Information We Collect
Returns
- We do not accept returns unless the issue originates on our end (e.g., the wrong item shipped).
- To initiate a return due to our error, please contact us within 7 days of receiving your order at [email protected] or via WhatsApp at +94 76 54321 76.
Refunds
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- Approved refunds will be processed to your original payment method within 7 business days. Refunds will be issued via a secure bank transfer for orders paid via Cash on Delivery (COD). Customers must provide their bank details, including the account holder’s name, bank name, and account number.
- Shipping charges for the original purchase are non-refundable.
Non-Returnable Items
- Personalized or custom-made items.
- Gift cards and promotional items.
Contact Us
For any issues regarding returns or refunds, feel free to contact us at [email protected]