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Say Hello

We’re Here to Help
At Soulmate Originals Co., we value your feedback, questions, and connections. Whether you have inquiries about our products, need assistance with an order, or just want to share your thoughts, we’re always here to help you.

Soulmate Originals

Get in Touch Feel free to reach out to us through any of the options below

Email Us

Reach us at [email protected] for general inquiries, support, or collaborations. We aim to respond within 24-48 hours.

On WhatsApp
For immediate assistance, reach us on WhatsApp at +94765432176. Our customer care team is available Monday to Friday, 9:00 AM – 6:00 PM (local time).

SOULMATE Originals Co.

+94 76 54321 76

Frequently Asked Questions (FAQs)

  • When will my order ship?

    Orders are processed within 1-2 business days and shipped within 3-5 business days.

  • Do you offer international shipping?

    Currently, we ship locally only. Stay tuned for international shipping updates!

  • What are the shipping fees?

    Shipping fees are calculated at checkout based on your location.

  • What is your return policy?

    Returns are only accepted if there’s an issue on our end, such as receiving an incorrect item.

  • How do I request a return or exchange?

    Please contact us within 7 days of receiving your order using our WhatsApp number. We will provide further instructions.

  • How should I wash my T-shirts?

    To prevent fading and protect the fabric, Wash in cold water (below 30°C) on a gentle cycle, inside out.

  • What type of detergent should I use?

    Use a mild, color-safe detergent. Avoid bleach or harsh chemicals, as they can weaken the fibers.

  • Can I tumble dry the T-shirts?

    To maintain the fabric’s durability and prevent shrinkage, it’s best to air dry flat or, use a hangering dryer, choose a low-heat setting.

  • Should I iron my T-shirts?

    Yes, if needed, use a low to medium heat setting. Always iron the t-shirt inside out to protect the print and fabric finish.

Sizing Information

  • How do I find my size?

    Refer to our detailed size chart on the product page for accurate measurements.

  • Are your t-shirts true to size?

    Our oversized t-shirts are designed to fit loosely. For a snugger fit, consider sizing down.

  • What if the size I ordered doesn’t fit?

    We encourage you to carefully check our size guide before placing your order to ensure the perfect fit. If you still encounter an issue, contact us within 7 days of receiving your order to discuss potential exchange options.

    Please note: Returns or exchanges are not accepted if the sizing issue is due to customer oversight.

Fill up the form if you have any question

    Why Contact Us?

    If you’re seeking styling advice, need assistance with your order, or want to share your Soulmate story, we’d love to hear from you. At Soulmate Originals Co., every interaction is important to us, and we are committed to making your experience with us exceptional.

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